• All orders are processed within 1–3 business days (Monday – Friday, excluding public holidays).

• Orders placed on weekends or holidays will begin processing on the next business day.

• You will receive a confirmation email with tracking information once your order has shipped.

• Estimated Delivery: 2–5 business days

Important U.S. Shipping Restriction:

As of October 2021, the U.S. Postal Service (USPS) generally prohibits the mailing of electronic nicotine delivery systems (ENDS), which includes e-cigarettes, vape pens, and their components. Therefore, all U.S. orders will be shipped via private carriers that have specific procedures for adult signature upon delivery.

• Estimated Delivery: 2–5 business days

• Shipping costs are calculated at checkout based on your selected shipping method, order weight, and destination.

• Free shipping is available for orders over $50 USD.

• All shipments containing vape products will require an adult signature upon delivery.

• A valid government-issued ID must be presented to the carrier at the time of delivery.

• If no one of legal age is available to sign, the carrier will make additional delivery attempts. After multiple failed attempts, the package may be returned to us.

• All products must comply with the U.S. Food and Drug Administration (FDA) regulations, including PMTA (Premarket Tobacco Product Application) requirements for any new tobacco products.

• Customers are responsible for any applicable customs duties or import fees. Our shipping prices do not include these charges.

• All products must comply with the EU Tobacco Products Directive (TPD), which includes restrictions on nicotine concentration (max 20mg/mL) and tank capacity (max 2mL).

• Products must bear CE marking and meet RoHS requirements.

• IOSS (Import One-Stop Shop): To simplify the VAT process for EU customers, we use the IOSS system for goods valued at €150 or less. This means EU customers are charged VAT at checkout, so no extra fees are due upon delivery.

• Customers are responsible for any other applicable customs duties or import fees. Our shipping prices do not include these charges.

• Your tracking number

• A link to track your package

• Packages that are lost or stolen after delivery is confirmed

• Shipping delays caused by carriers

1. Check with your neighbors or building management

1. Contact the carrier with your tracking number to file a claim

1. Contact us at support@vaperow.com and we will do our best to assist

• Please take photos of the damage and the packaging

• Contact us within 15 days of delivery at support@vaperow.com

• We will arrange a replacement or refund as per our Return Policy

• If you realize you entered an incorrect address, contact us immediately at support@vaperow.com .

• If your order has not yet shipped, we will update the address for you.

• If your order has already shipped, we cannot reroute it. You may need to contact the carrier directly. Any costs associated with address correction or reshipping will be your responsibility.