Polityka zwrotu kosztów
Return policy
At Vapecgt , we want you to be completely satisfied with your purchase. If for any reason you are not, we're here to help.
1. Returns Window
You have 15 calendar days from the date of delivery to initiate a return.
To be eligible for a return:
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Items must be unused, unopened, and in their original packaging
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E-liquids must be sealed and unopened
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Devices must be unused and free from any damage caused by the customer
2. Return Shipping Costs
We want to be fair and transparent about who covers return shipping:
Return Reason
Who Pays for Return Shipping?
Item arrived damaged, defective, or incorrect
✅ We cover it — we'll provide a prepaid return label
Customer changed mind, ordered by mistake, or no longer needs the item
❌ Customer covers it — return shipping is at your own expense
Item did not meet expectations (e.g., flavor preference)
❌ Customer covers it
For quality-related returns, please contact us within 15 days of delivery with photos of the issue so we can process your return quickly.
3. How to Initiate a Return
To start your return, please follow these simple steps:
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Your order number
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The item(s) you wish to return
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Reason for return
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(If applicable) Photos of damaged or defective items
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Wait for our confirmation — we'll respond within 24 hours with return instructions.
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Pack your item securely in its original packaging.
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Ship it back to the address we provide in our return confirmation email.
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Track your return — we recommend using a trackable shipping method, as we are not responsible for items lost in transit.
4. Refund Process
Once we receive and inspect your return:
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Approved returns: We will issue a refund to your original payment method within 5–7 business days.
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Partial refunds may apply if:
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The item is returned opened, used, or damaged (non-manufacturing defects)
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The item is missing parts, accessories, or original packaging
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The return is initiated after the 15-day window (late returns may be subject to a restocking fee)
You will receive an email confirmation once your refund is processed.
Please note: It may take additional time for your bank or credit card company to reflect the refund in your account.
5. Non-Returnable Items
For health and safety reasons, the following items cannot be returned:
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Opened or used e-liquids
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Used coils, pods, or atomizers
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Disposable vapes that have been opened
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Clearance or final sale items (unless defective)
6. Exchanges
If you received a defective or incorrect item and prefer a replacement instead of a refund, we are happy to offer an exchange. Contact us at support@vaperow.com and we'll arrange it.
Please note: Exchanges are subject to product availability.
7. Damaged or Defective Items
We take quality control seriously. If your item arrives:
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Damaged (broken during shipping)
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Defective (does not work as intended)
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Incorrect (wrong item sent)
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Your order number
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A clear photo or video of the issue
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A brief description of what went wrong
We will cover return shipping and either send a replacement or issue a full refund — whichever you prefer.
8. Restocking Fee
To keep our prices competitive, we do not charge a restocking fee for standard returns. However, a restocking fee of up to 15% may apply to:
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Returns received after the 15-day window
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Items returned without original packaging
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Items showing signs of use or damage caused by the customer
9. How to Track Your Refund
After we process your refund, you will receive a confirmation email. Refunds typically appear on your bank or credit card statement within:
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3–5 business days for credit/debit cards
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5–7 business days for PayPal
10. International Returns
At this time, we ship only within the United States. Therefore, international returns do not apply.
11. Contact Us
If you have any questions about our return policy or need help initiating a return, please reach out:
📞 Phone: +852 53989441
🕐 Hours: Monday – Friday, 10:00 AM – 10:00 PM (EST)
Thank you for choosing Vapecgt. We value your business and are committed to making things right.